How long have you been in the business?


I started my own professional DJ business in Calgary over 7 years ago. Before that I spent 2 years learning the industry and realized that, for many other in the business, customer service was not a high priority. I quickly understood that it was time to strike out on my own and do things the right way.




Do you offer consultation services and what do you charge for that service?


In order to create a custom experience for your function according to your desires, each and every wedding that we provide services for includes a FREE consultation. If you choose, we will set up this consultation between two to four weeks before your event to ensure that we provide the music that will set the tone for your special day. This is just another extra step that we take to ensure that customer service is our main goal.




Do you provide a written contract?


Yes. You receive a copy of your contract when you secure our services. You receive a copy of it which verifies that you paid your deposit.




What types of parties do you specialize in?


Although we DJ at hundreds of events such as corporate functions, school parties, bar mitzvahs and bat mitzvahs, our specialty is weddings.




How will my DJ or Photo Booth Attendant be dressed?


We will dress according to your dress code. Your DJ will always be dressed appropriately. Typical attire is dress shoes, dress pants and a collared shirt. If you have a special request (i.e. western attire for a stampede party), let us know, we’ll do our best to accommodate.




Do you carry liability insurance?


Yes. We are fully insured. We carry property insurance and $2,000,000 general commercial liability insurance.




My venue requires proof of insurance, is that possible?


Absolutely. You can download our certification of insurance on the helpful resources section of our website or request a copy by emailing info@velcityee.com.




My venue requires to be added as an additional insured, is that possible?


That is no problem. We can add your venue as a additional insured for your event at no additional charge. If this is required, we ask that you let us know a minimum of 30 days in advance so our insurance company has time to process it.




How far in advance should I book?


Most people book about 9-12 months prior to their function. Please note that we cannot secure your date until the deposit has been paid. Unfortunately, a few people have been disappointed to learn that the date had been filled until too late.




How much time do you need to set up?


We typically arrive 1 hour prior to our start time and will be completely set up fully ready to go before our start time. Our set up is simple and professional. All cords are neatly tucked away and are all black.




How do I need to pay for your services?


For payment, we accept credit card, cash and e-transfer. In order to be able to accept requests over additional hours on the day of, we do require a credit card on file.




How are emergencies handled?


We’re proud to offer the most rock-solid emergency backup plan in the nation. Each of our DJs takes the responsibility of performing for weddings extremely seriously, and is both contractually and ethically obligated to do everything possible to avoid emergencies. However, to ensure your event’s complete success, every weekend we reserve one of our DJs to be the “Emergency DJ” on call. That DJ is prepared with appropriate attire, equipment, and the music and paperwork for every wedding on our schedule. In addition, each of our DJs brings a full set of backup equipment to every event in case of equipment issues. We believe our system is the most comprehensive emergency backup plan in the entire country — a worthwhile investment in our clients’ peace of mind.





FAQ

Are we allowed to submit our own music?


We are hired to provide a service for YOUR function. This is your event. Your taste in music is our top priority. We will supply you with as many suggestions as you need, but you don’t have to choose to use a single one. We do not take it personally.




Are you willing to play songs that are not in your collection?


Although it's very unlikely we won't have a song, we can easily obtain almost anything. If you have something obscure or unreleased, chat with us before and we’ll do our best to make sure we have it available.




Can we create a personalized playlist?


Our goal is to provide our clients with a fully customized DJ service, which includes the creation of a personalized playlist. Songs that you want played during your event are included, as well as a “do-not-play list” of songs that you don’t want included at your special event. Events are our business and we understand how important music is for setting the tone for your function.




Will you take requests from guests?


If you want us to, yes. Some clients want a specific type of music so request that we don't take guest requests but must clients want us to play to the crowd. If that's you, we'll be happy to accommodate. It's your party after all. We have request lists at the DJ table and we invite them to come forward at anytime to make requests.




Why should I hire you?


We offer exceptional, personalized service, working with you to make your celebration fun and memorable. We integrate your unique style in a way that makes the reception uniquely yours. Since we are owner operated, you can be assured nothing but the best. Our personal reputation is on the line. We are in this business because we love music and this industry.




Do you play games or activities?


We have developed several activities that are designed to motivate and encourage your guests to have fun. These give your guests a lasting memory of your occasion.




How many breaks and of what length do you require?


We do not take breaks. Music will be played continuously throughout the evening. The only stop in music will be during speeches.




How varied is your music collection?


We have a wedding DJ music collection that spans from the 1940s on up to today’s Top 40. We can play country music and pop, as well as classical music and rock. All of the songs that we use comes from a professional company that specializes in servicing the DJ community. What this means is that every song we use has been professional radio edited for high quality and customer satisfaction.




For wedding, can you provide ceremony music as well?


Yes. Our ceremony music add-on is $149 and includes music before, during and after the ceremony and a wireless microphone.




What type of equipment do you use?


In order to provide truly customized wedding DJ services to our clients, we provide everything from our state-of-the-art light show to our wireless microphone included in the price. We also rely on Mackie Speakers, the industry’s leading brand for mobile DJs. They are individually powered providing the best possible sound for your function. All of our lighting uses LED technology, which means that it can run all night long. We have the ability to cover the floor, as well as the walls, with light according to your specifications. Don’t forget our newest lighting addition – GOBO. Now we have the ability to personalize your event in lights.




Can we visit Velocity Entertainment at a performance?


The only performances you can visit us at are the occasional public performances that we do (and WE always encourage potential clients to do that). We announce all public events on our Facebook page. But as most of our performances are private parties and weddings, we respect our client's privacy and do not have potential clients visit their parties. Plus, each performance we do is designed to fit each individual clients wishes so what you hear at one party may not be exactly what you are looking for at yours.





DJ FAQ

What style is your photo booth?


Our photo booth is a open air booth photo.




Why do you use a professional camera (DSLR) instead of an iPad or webcam like other companies?


The feedback we get from customers are that the photos from the photo booth are some of their favorite photos from their event. Knowing that, we want to give you the highest quality photos possible. Photos taken on an iPad or webcam will be great when printing photos in a mini film strip but if you ever want put those photos into a video, slideshow, photo book or print any of the photos larges, a photo taken on an iPad or webcam won’t cut it.




How portable is your photo booth?


Our photo booth is ultra-compact and versatile. It can be taken up any stairs, it fits in any elevator, it can be indoors or outdoors, you can even take photos on the beach, however, it does require an electrical outlet for power.




Can you do on-site printing?


Yes, we offer instant printing on all of our packages. We offer a variety of different layouts and designs.




What kind of printer do you use?


We use the latest digital printing technology – professional dye-sublimation printers. These printers produce photo lab quality digital prints in as little as 8 seconds. Every printed photo will not fade, smudge, or smear.




I want to see a sample printed photos before I decide to book a photo booth. Is that possible?


Yes. Please contact us via phone or email and we will be more than happy to send you some sample printed photos.




Do my guests have to pay to use the booth?


No. The photo booth rental is all-inclusive and available to everyone at the event. You and your guests can use the photo booth as often as you would like for the duration of the time booked.




Will there be someone there to operate the photo booth?


Yes. A fully trained event specialist will be available at your event to assist you and your guests.




Why would I need a photo booth if I already hired a photographer?


Photographers do a remarkable job capturing the memories of your special day. However, most photographers do not offer packages that lend themselves for the entire duration of your event. Our photo booth will compliment your photographer. Our photo booth provides an element of fun and entertainment that a photographer cannot capture. Not only do we capture the candid moments of your event, our photo booth produces instant digital prints for your guests to take with them.




How much space do I need for the photo booth?


In general, our footprint is 10′x 10′; however, the set up can scale down to as small as 6′ × 8′ if needed. We have done events in smaller spaces, so if you have a concern about a particular space, let us know. It is preferable to operate in spaces with a 10’ height clearance, to accommodate our studio lighting, but we can fit into a space as low as 7’.




What is the best location for the photo booth?


The best location for the photo booth is in a high traffic area. This will guarantee our photo booth attracts the most attention and delivers the most fun and entertainment at your event.




How many people can fit in the picture?


You are only limited to the number of people you can squeeze in front of the camera. Our photo booth is an open concept design; therefore, the group shots are easily accommodated. Our photo booth is wheelchair accessible.




How long does it take to set up the photo booth?


Setting up the photo booth and making any necessary adjustments takes approximately 20 minutes. The take down process is approximately the same.




Do you provide backdrops?


Yes, we have a variety of backdrops. Check out our backdrop choices. The more we know about your event, the better so contact us, tell us about your theme and we’ll be sure to recommend some options. We can also create custom backdrops and help design sets.




How are the photos taken?


Our operators take the photos for the guests and it a memorable, interactive experience. Some occasions call for more automation, and we have options such as a touch screen so that guests can take control.




Can guests view a slideshow of the photos at the event?


Yes, you can add-on our live stream add-on. We are able to connect into many venues A/V systems (or bring our own projector) to stream the photos live from the photo booth for guest to see.




Is there a limit to number of photos and prints?


NOPE! There’s no limit to the number of sessions your guests can enjoy and we make sure that every guest gets a copy if they want! We do complimentary reprints for all of our events. Additionally, with all events, your guests will have access to an online gallery where they can download images or share them on social media.




Can the gallery be password protected?


Yes, of course! Let us know ahead of time and the password can be printed on all the prints if you want.




What happens to the files?


We offer complimentary high resolution downloads for all of our clients. Enjoy the watermark-free images for months to come, and make your own prints and albums.




Do you offer Social Media integration?


Yes! We’ve been on the cutting edge of technology since our launch, and continue to provide the newest features. Using our social media station, guests can upload photos instantly to Facebook, Twitter and Instagram or by email.




Can the photos be branded with my company logo or event details?


Yes, we design a custom overly with any custom text and graphics you prefer, such as, event information, sponsor logo, promotional branding elements, and more. Additionally, we can help you create a customized set, from the background to unique props, so your photo booth experience is unique each time.





Photo Booth FAQ